SquishJoy Refund & Return Policy

At SquishJoy, we want our customers to have a positive shopping experience. Please review our refund and return policy before placing your order.

Change of Mind / Buyer’s Remorse

Due to the nature of our sensory and squishy products, we do not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, personal preference, or accidentally ordering the wrong product or variation.

Please review product descriptions, photos, colors, sizes, quantities, and other product details carefully before completing your purchase.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery.

Please provide your order number, a description of the issue, and clear photos or video showing the damaged or defective product and packaging when applicable.

Once reviewed and approved, we will provide an appropriate replacement or refund at no additional cost to you.

Incorrect or Missing Items

If an item is missing from your order or you receive the wrong product, please contact us within 7 days of delivery.

Please provide your order number and details of the missing or incorrect item. Photos of the products and package received may be requested to help us verify the issue with our fulfillment team.

Once approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Order Cancellations

We begin processing orders as quickly as possible.

Cancellation requests must be submitted before an order has been processed or shipped.

Once an order has entered fulfillment or has shipped, we cannot guarantee that it can be canceled or modified.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us as soon as possible. We will make every reasonable effort to update the address before shipment.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

SquishJoy is not responsible for packages delivered to an incorrect address provided by the customer at checkout.

If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please first check the delivery area, household members and neighbors and contact the shipping carrier for additional delivery information.

If you still cannot locate the package, contact SquishJoy Customer Support. We will review the tracking information and assist with an investigation with our fulfillment partner or carrier when appropriate.

A carrier's confirmed delivery scan does not automatically qualify an order for a refund. Each legitimate delivery issue will be reviewed individually.

Shipping Delays

Estimated delivery dates are estimates and may occasionally be affected by carrier delays, weather, customs, holidays, or other circumstances outside our direct control.

An order that is still actively moving through the carrier network is generally not considered lost solely because it arrives later than the estimated delivery timeframe.

If tracking has stopped updating for an unusually long period, please contact us so we can investigate.

Returns Approved by SquishJoy

In certain exceptional circumstances, SquishJoy may authorize a return at our discretion.

For an approved return:

• Products must be unused and in their original condition and packaging.
• Customers must follow the return instructions provided by SquishJoy.
• Do not return products without prior authorization.
• Unauthorized returns may not be accepted.
• Unless the return results from our error or an approved defective-product claim, return shipping costs are the customer's responsibility.
• Original shipping charges, when applicable, are non-refundable.

Refunds

Approved refunds will be issued to the original payment method.

Once SquishJoy processes the refund, your bank, credit card company, Shop Pay, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

Final Sale Items

Gift cards and products specifically identified as Final Sale cannot be returned or exchanged except where required by applicable law.

Contact Us

If you experience a problem with your order, please contact SquishJoy Customer Support and provide your order number and a description of the issue.

We will work to resolve legitimate order problems as quickly and fairly as possible.